Where do you ship?

Norvikon currently ships to customers within the United States.

We offer free standard shipping on all U.S. orders, with no minimum purchase requirement.

How long does delivery take?

Orders are typically processed within 1–2 business days.

After your order has been dispatched, estimated shipping time within the United States is 6–8 business days.

Your estimated total delivery timeframe is therefore generally 7–10 business days.

How can I track my order?

When tracking is available, you will receive a shipping confirmation email with your tracking information after your order has been dispatched.

If you experience any issue with your tracking, please contact us at support@norvikon.com.

What is your return policy?

You may request a return within 30 days of delivery.

Returned products must generally be unused, unworn, undamaged, and returned with their original packaging, tags, and accessories where applicable.

To request a return, contact us at support@norvikon.com before sending your item back.

Who pays for return shipping?

For standard returns, including change-of-mind returns, incorrect size selection, or personal preference, return shipping costs are the responsibility of the customer.

If you receive a damaged, defective, or incorrect product, please contact us so we can review the issue and provide an appropriate resolution.

How long does a refund take?

Once your eligible return has been received and inspected, approved refunds are issued to your original payment method.

We aim to process approved refunds within 10 business days after receiving and inspecting the returned product.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Can I cancel my order?

If you wish to cancel an order, please contact us as soon as possible at support@norvikon.com.

We will make reasonable efforts to cancel your order before it has been processed or shipped. Once fulfillment or shipping has begun, cancellation may no longer be possible.

What payment methods do you accept?

The payment methods available during checkout may include Visa, Mastercard, American Express, PayPal, Shop Pay, and Apple Pay.

The total amount payable, including any applicable taxes or charges, will be displayed before you complete your order.

How can I contact Norvikon?

Our customer support team is available:

Email: support@norvikon.com
Monday – Friday: 8:00 AM – 4:00 PM Eastern Time (ET)

We aim to respond to customer inquiries within 24 hours.

For full details, please review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service available on our website.