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Last Updated: August 13, 2026
At Norvikon, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions outlined below.
This Return & Refund Policy applies to purchases made through https://norvikon.com.
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
Be returned in the same condition in which you received it;
Be unworn, unused, and undamaged;
Include all original tags, accessories, and packaging, where applicable; and
Be accompanied by your order number or other proof of purchase.
Returns requested more than 30 days after the recorded delivery date may not be accepted, except where otherwise required by applicable law.
To request a return, please contact us at:
Please include:
Your full name;
Your order number;
The item(s) you wish to return; and
The reason for your return.
If your return is accepted, we will provide you with return instructions and the applicable return address.
Please do not send your return to an address without first contacting us and receiving return instructions.
Items returned without first requesting a return may not be accepted or may experience processing delays.
For standard returns, including returns due to a change of mind, incorrect size selection, or personal preference, return shipping costs are the responsibility of the customer.
Original shipping charges, if any, are non-refundable except where required by applicable law.
Norvikon is not responsible for return packages that are lost or damaged in transit when the return shipment is arranged and paid for by the customer.
We recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.
Norvikon does not charge restocking fees for eligible returns.
If your return is approved in accordance with this policy, no restocking or processing fee will be deducted from the eligible product refund amount.
Customers remain responsible for applicable return shipping costs for standard returns, as described in Section 3, unless the item received was damaged, defective, incorrect, or applicable law requires otherwise.
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@norvikon.com.
Please provide:
Your order number;
A description of the issue; and
Clear photographs of the item and packaging where reasonably necessary to evaluate the issue.
Once we have reviewed your request, we will provide an appropriate resolution.
Depending on the circumstances, this may include a replacement, refund, or other appropriate remedy.
If we require a defective, damaged, or incorrect item to be returned, we will provide appropriate return instructions and address applicable return shipping costs where required.
Certain items may not be eligible for return, including:
Items that have been worn, used, altered, or damaged after delivery;
Items returned without their original packaging, tags, or accessories where reasonably required;
Personalized or custom-made products, where applicable;
Gift cards, where applicable; and
Items that cannot be returned for hygiene or health protection reasons once opened or used, where applicable and permitted by law.
If you are unsure whether your item is eligible for return, please contact us at support@norvikon.com before sending it back.
This section does not limit any rights or remedies that cannot legally be excluded.
Customers must contact us at support@norvikon.com before returning an item.
After your return request has been reviewed and accepted, we will provide you with the appropriate return address and return instructions.
Do not automatically return products to the business address displayed on our website unless we specifically instruct you to do so.
Returns sent to an unauthorized or incorrect address may experience significant delays or may not be received.
Once we receive and inspect your eligible return, we will notify you regarding the status of your refund.
If the return is approved, the applicable refund will be issued to your original payment method.
We aim to process approved refunds within 10 business days after the returned item has been received and inspected.
After a refund has been issued by Norvikon, your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
These additional processing times are outside our control.
For an approved standard return, the customer will receive a refund for the eligible returned product amount, subject to this policy.
No restocking fee will be deducted from an approved eligible return.
Because Norvikon currently offers free standard shipping on all U.S. orders, there is no standard outbound shipping charge to deduct from the customer's refund.
Return shipping costs paid by the customer are not reimbursed for standard returns, including change-of-mind returns, except where otherwise required by applicable law.
We may offer exchanges for eligible products, subject to availability.
To request an exchange, contact support@norvikon.com within 30 days of delivery.
Return shipping costs for standard exchanges are the responsibility of the customer unless the item received was damaged, defective, or incorrect.
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
However, we cannot guarantee cancellation once fulfillment or shipment has begun.
If your order has already been shipped, you may request a return after delivery in accordance with this Return & Refund Policy.
If your order appears to have been lost in transit, please contact support@norvikon.com with your order number.
We will review the available tracking information and, where appropriate, investigate the shipment with the carrier.
If an order is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.
If tracking indicates that your package was delivered but you cannot locate it, please check the delivery location, confirm the shipping address associated with your order, and check with household members, neighbors, building reception, or property management where applicable.
If you are still unable to locate the package, contact us at support@norvikon.com so we can review the situation and assist with the appropriate next steps.
If you believe there is an issue with your order, return, or refund, we encourage you to contact us first at support@norvikon.com.
We will make reasonable efforts to review and resolve legitimate customer concerns promptly.
Nothing in this section limits any rights you may have through your payment provider or under applicable law.
We may update this Return & Refund Policy from time to time to reflect changes to our business practices, products, or applicable requirements.
The most current version will be available on this page, along with the applicable "Last Updated" date.
Changes will not retroactively reduce rights that applied to an order where doing so would violate applicable law.
For questions regarding returns, refunds, damaged products, or your order, please contact us:
Store Name: Norvikon
Legal Business Name: Vincent LIM
Website: https://norvikon.com
Email: support@norvikon.com
Phone: +1 989 308 1821
Business Address:
10 Rue de la Paix
75002 Paris
France
Customer Service Hours:
Monday – Friday, 8:00 AM – 4:00 PM Eastern Time (ET)
We aim to respond to customer inquiries within 24 hours.