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Last Updated: August 30, 2026
This Privacy Policy describes how Norvikon ("Norvikon," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit, use our services, make a purchase from, or otherwise communicate with us through https://norvikon.com (the "Site").
Norvikon is operated by Vincent LIM.
By using our Site, you acknowledge the practices described in this Privacy Policy.
Depending on how you interact with Norvikon, we may collect the following categories of personal information:
When you place an order, create an account, contact us, request a return, subscribe to marketing communications, or otherwise interact with us, we may collect information such as:
Name;
Billing address;
Shipping address;
Email address;
Telephone number, where provided;
Order and purchase information;
Account information;
Customer service communications;
Return and refund information; and
Any other information you voluntarily provide to us.
When you make a purchase, payment information is processed by our payment service providers.
Depending on the payment method selected, this may include payment card information, billing information, transaction details, and payment confirmation information.
We do not necessarily directly store complete payment card details. Payment information may be collected and processed directly by our payment processors and e-commerce service providers.
When you visit or use our Site, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.
This information may include:
IP address;
Device type;
Browser type;
Operating system;
Device identifiers;
Pages viewed;
Referring website or source;
Date and time of visits;
Interactions with the Site;
Shopping and browsing activity; and
Other technical or usage information.
We may use personal information for purposes including:
Processing and fulfilling orders;
Processing payments;
Providing order confirmations and shipping updates;
Managing returns, refunds, and exchanges;
Providing customer support;
Communicating with you regarding your orders or requests;
Maintaining and improving our Site;
Understanding how customers interact with our Site;
Detecting and preventing fraud, abuse, and security incidents;
Complying with applicable legal and regulatory requirements;
Maintaining business and transaction records;
Sending marketing communications where permitted;
Measuring the effectiveness of advertising and marketing campaigns; and
Personalizing or improving the customer experience where permitted.
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, understand Site usage, improve performance, prevent fraud, and support advertising and marketing activities.
Some cookies may be necessary for the Site to function properly, while others may be used for analytics, personalization, or advertising.
Depending on your location and applicable law, you may be provided with options to manage certain cookie preferences.
You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Site.
For additional information about cookies and available choices, please refer to our cookie preferences tool or cookie notice where available.
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.
These parties may include:
E-commerce and website hosting providers;
Payment processors;
Shipping and fulfillment providers;
Customer support providers;
Analytics providers;
Advertising and marketing providers;
Fraud prevention and security providers;
IT and technology service providers;
Professional advisers; and
Government authorities or other parties where required by law.
We may also disclose information in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, subject to applicable law.
We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by applicable law.
Our online store is powered by Shopify.
Shopify provides the e-commerce platform that enables us to operate our online store and process transactions.
When you visit our Site or make a purchase, certain personal information may be processed by Shopify in connection with providing its services to us.
For more information about how Shopify processes personal information, please review Shopify's applicable privacy documentation.
Payments made through our Site may be processed by Shopify Payments and/or other payment service providers made available during checkout.
Depending on the payment method selected, your personal information may be processed by the applicable payment provider in accordance with its own privacy practices.
We recommend reviewing the privacy policies of the payment providers you choose to use.
To fulfill and deliver orders, we may disclose information such as your name, shipping address, contact details, and order information to shipping carriers, fulfillment providers, warehouses, suppliers, or other logistics partners involved in delivering your purchase.
These providers receive information necessary to perform shipping, fulfillment, tracking, and related services.
We may use analytics and advertising technologies to understand Site performance, measure traffic, evaluate marketing campaigns, and advertise our products.
Depending on the services enabled on our Site, these may include:
Google Analytics;
Google Ads;
Google Merchant Center.
These services may use cookies, pixels, or similar technologies to collect information about your interactions with our Site.
Where required by applicable law, relevant technologies will be used subject to applicable consent or opt-out requirements.
If you subscribe to our marketing communications, we may use your contact information to send you information about products, promotions, offers, or other updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing messages.
You may also contact us at support@norvikon.com to request assistance with your marketing preferences.
Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, or messages regarding an existing order.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory obligations.
The specific retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable law.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Site.
Our Site and products are not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided us with personal information improperly, please contact us at support@norvikon.com so that we can review the request and take appropriate action.
Depending on where you reside, you may have certain rights regarding your personal information under applicable privacy laws.
These rights may include, where applicable, the right to:
Request access to personal information we hold about you;
Request correction of inaccurate personal information;
Request deletion of certain personal information;
Request a copy or portability of certain personal information;
Object to or restrict certain processing activities;
Withdraw consent where processing is based on consent;
Opt out of certain marketing communications; and
Exercise other privacy rights available under applicable law.
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on your state of residence and whether the relevant law applies to Norvikon, these rights may include the ability to request access, correction, deletion, or portability of personal information and to opt out of certain uses or disclosures of personal information, including certain targeted advertising, sharing, or sales as those terms are defined under applicable law.
Where required, we will provide mechanisms for eligible consumers to exercise applicable rights.
We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.
To submit a request, contact support@norvikon.com or use any privacy request mechanism made available on our Site.
Because Norvikon is operated from France, personal information may also be processed in accordance with applicable European data protection requirements, including the General Data Protection Regulation ("GDPR") where applicable.
Depending on the circumstances, our processing of personal information may rely on legal bases including:
Performance of a contract, such as processing information necessary to fulfill your order;
Compliance with legal obligations;
Our legitimate interests, where those interests are not overridden by your rights and interests; and
Your consent, where consent is required.
Where the GDPR applies, you may have rights including access, rectification, erasure, restriction, portability, objection, and withdrawal of consent where applicable.
You may contact us regarding these rights at:
You may also have the right to lodge a complaint with the competent data protection authority.
Because we operate an online business and use service providers that may operate internationally, personal information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we take appropriate steps regarding international transfers of personal information.
Our service providers may also maintain their own mechanisms for complying with applicable international data transfer requirements.
Depending on the technologies used by our Site and the privacy laws applicable to you, certain disclosures of personal information for advertising purposes may be considered a "sale," "sharing," or use for "targeted advertising" under applicable U.S. state privacy laws.
Where required, eligible users may have the right to opt out of these activities.
You may also contact support@norvikon.com regarding applicable privacy choices.
Our Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, or applicable legal requirements.
When we update this Privacy Policy, we will revise the "Last Updated" date displayed at the top of this page where appropriate.
The current version of this Privacy Policy will be available through our Site.
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:
Store Name: Norvikon
Legal Business Name: Vincent LIM
Website: https://norvikon.com
Email: support@norvikon.com
Phone: +1 989 308 1821
Business Address:
10 Rue de la Paix
75002 Paris
France
Customer Service Hours:
Monday – Friday, 8:00 AM – 4:00 PM Eastern Time (ET)
We aim to respond to customer inquiries within 24 hours.
For privacy-related requests, additional time may be required where permitted by applicable law.