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Last Updated: 30 August 2026
Thank you for shopping at Norvikon. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking, and other important information regarding the delivery of orders placed through https://norvikon.com.
By placing an order with us, you acknowledge that you have read and understood this Shipping Policy.
Norvikon currently ships to customers within the United States.
At this time, we do not offer shipping to countries outside the United States unless otherwise stated during checkout.
Certain locations or territories may not be eligible for delivery depending on carrier availability. If we are unable to ship to the address provided, we will contact you using the information submitted with your order.
Orders are typically processed within 1–2 business days after successful payment confirmation.
Our daily order processing cutoff time is 12:00 PM Eastern Time (ET).
Orders placed before 12:00 PM ET on a business day will begin processing that same business day. Orders placed after 12:00 PM ET will begin processing on the next available business day.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or holidays will begin processing on the next available business day.
Processing time refers to the time required to prepare, verify, pack, and dispatch your order. It does not include the shipping transit time after the package has been handed over to the carrier.
During periods of unusually high order volume, holidays, promotions, or other exceptional circumstances, processing may take longer than usual.
If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
After your order has been processed and dispatched, the estimated shipping transit time for orders within the United States is:
6–8 business days
Your estimated total delivery timeframe is therefore generally:
1–2 business days processing + 6–8 business days shipping
Please note that delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, high-volume periods, customs or logistical delays, or incorrect delivery information.
We offer free standard shipping on all orders within the United States.
There is no minimum purchase requirement to qualify for free standard shipping.
Customers will not be charged a standard shipping fee at checkout.
If any optional expedited or alternative shipping method becomes available, any applicable additional cost will be clearly displayed at checkout before the order is completed.
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact us at:
Please include your order number so we can assist you more efficiently.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
Full name;
Street address;
Apartment, suite, or unit number, where applicable;
City;
State;
ZIP code; and
Other required delivery information.
If you notice an error in your shipping address, contact us as soon as possible at support@norvikon.com.
We will make reasonable efforts to update the address if the order has not yet been processed or shipped. However, we cannot guarantee that an address can be changed after an order has been submitted.
Once an order has been dispatched, we may be unable to modify or redirect the delivery address.
Norvikon is not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
If an order is returned to us because of an incorrect or incomplete address, please contact support@norvikon.com so we can review the available options.
Additional shipping charges may apply if the customer requests reshipment due to an address error for which the customer was responsible.
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
If your order has not arrived within the expected delivery timeframe, we recommend first checking the tracking information provided with your shipping confirmation.
If the tracking information does not resolve the issue, contact us at:
Please include your order number and relevant delivery information.
We will review the shipment and, where appropriate, contact the shipping carrier to help determine the status of your order.
If tracking information indicates that your package may have been lost in transit, please contact us at support@norvikon.com.
We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.
If the package is confirmed as lost, we will provide an appropriate resolution in accordance with the circumstances and applicable law.
If your tracking information shows that an order was delivered but you cannot locate it, please:
Verify the shipping address associated with your order;
Check around the delivery location;
Check with household members, neighbors, building reception, or property management where applicable; and
Allow a reasonable period in case the carrier's delivery scan was recorded before final delivery.
If you still cannot locate the package, contact us at support@norvikon.com with your order number and tracking information.
We will review the situation and assist you with the appropriate next steps.
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at:
Please provide:
Your order number;
A description of the issue; and
Clear photographs of the product and packaging where reasonably necessary to evaluate the issue.
We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
For complete information regarding returns, refunds, defective products, and incorrect items, please review our Return & Refund Policy, available on our Site.
If you wish to cancel an order, please contact us as soon as possible at support@norvikon.com.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
However, we cannot guarantee that an order can be canceled once fulfillment or shipment has begun.
If an order has already been shipped, any applicable return or refund request will be handled according to our Return & Refund Policy.
We reserve the right to restrict shipping to certain addresses or locations where delivery is unavailable, prohibited, or not reasonably supported by our shipping carriers.
If we are unable to fulfill an order because of a shipping restriction, we will contact the customer and, where applicable, issue a refund for the affected order.
In some circumstances, products from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Receiving one package does not necessarily mean that all items in your order have been delivered.
Orders shipped within the United States may be subject to applicable sales taxes, which will be calculated and displayed at checkout where required.
Because Norvikon currently ships to customers within the United States, customers should not normally be presented with undisclosed international import charges as part of the standard purchasing process.
Any charges that customers are expected to pay must be disclosed clearly before purchase where required.
We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, delivery areas, business practices, or applicable requirements.
The latest version will always be available on this page.
When appropriate, we will update the "Last Updated" date at the top of this Shipping Policy.
Changes to this policy will not retroactively alter shipping terms that already applied to an order where doing so would violate applicable law.
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Store Name: Norvikon
Legal Business Name: Vincent LIM
Website: https://norvikon.com
Email: support@norvikon.com
Phone: +1 989 308 1821
Business Address:
10 Rue de la Paix
75002 Paris
France
Customer Service Hours:
Monday – Friday, 8:00 AM – 4:00 PM Eastern Time (ET)
We aim to respond to customer inquiries within 24 hours.